Signpost Blog for Smart, Connected Commerce

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Reviews

How to Respond to Negative Feedback

No business owner is happy to hear that a customer had a bad experience, but receiving negative feedback from time to time is a fact of life. Even the best businesses in the world have a critic or two. 89%… Continue Reading →

Powerful Integrations Drive Performance

Customers who have activated one of our integrations with popular local business platforms have gotten results. Over 1,200 customers have connected Signpost to their Quickbook Online, Constant Contact, Mailchimp or Square accounts. Those customers have added over 1.5 million contacts… Continue Reading →

Signpost Quarterly Newsletter

By several measures, 2018 looks set to go down as the strongest year in Signpost’s history. The company attained cashflow break-even for the first time in November, well ahead of plan. Our core SMB business is pacing to 43% year-over-year… Continue Reading →

Signpost Quarterly Update

This is the inaugural edition of a quarterly update on our progress for employees, customers and partners. Signpost is off to a tremendous start in 2018. This year we’ve already helped thousands of small businesses create over 5.5 million customer… Continue Reading →

Customer Q & A with Katherine Haliski at Scandinavian Designs

As Signpost’s CMO, one of the jobs I enjoy the most is connecting with our customers. Hearing their successes with our technology makes me proud. Recently, I had the absolute pleasure of connecting with one of our remarkable customers, Katherine… Continue Reading →

Local Businesses: Make Thanksgiving Weekend a Success With These Last-Minute Tips

The big weekend is nearly upon us. What has long been crowned the biggest shopping weekend of the year, the familiar sequence of Thanksgiving, Black Friday, Small Business Saturday, Cyber Monday, and Giving Tuesday that has local businesses and big… Continue Reading →

How to Identify and Activate Brand Advocates

Customer marketing is an essential component of every local marketing strategy, as well as one of the most sustainable ways to grow your business. Specifically advocate and referral marketing in particular are tremendous opportunities for businesses to expand their reach,… Continue Reading →

How Local Businesses Can Harness Data To Gain Customer Insights

  By now, you’ve probably heard a million times how essential data has become to the success of your business. But, oftentimes it can be intimidating to incorporate data collection and analysis into your current processes, technology, and systems. It… Continue Reading →

Online Review Directory: The Sites That Need to Be On Your Reputation Management Radar

It’s no surprise that comprehensive reputation management strategies have become mandatory for businesses of every size in 2017. The subject seems to be trending on just about every business news site, from the enterprise through SMB. Studies focusing on the… Continue Reading →

Adapting to a Nonlinear Customer Journey

Navigating the customer journey has never been smooth sailing. Prior to the digital age, businesses had more control over their brand and marketing messages (whether in print, radio or television), which were able to pave the way for a defined set of… Continue Reading →